My team and I observed people at a local Starbucks in town. I noticed a lot of talk among workers about drinks. Considering they are taking orders from customers, it is understandable why they would be talking about the drinks. Many people had lap tops out and books out, which made me assume they were thinking about their school work and what they needed to complete. There were many tables as well as comfortable seats all over the shop. It was set up with so many seats because coffee shops are known as a place to have meetings, do school work, and meet up with family and friends for an afternoon snack.
I think that they are talking about the drinks, because I personally work at a coffee shop so I know that in order for the store to operate, the workers must communicate which drink is being ordered to each other. I know that people are thinking about their school work, because me and my friends go to coffee shops to work on homework. There are many things that I have done and read to support my interpretation. I know from experience, because I work at a coffee shop and talk to the customers and many of them let me know what they are doing there. I have also read many articles in newspapers and magazines about what people like about being in a coffee shop.
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I definitely agree with you about the workers talking to each other about what needed to be done. They were the ones doing most of the talking throughout the entire store and a lot of it seemed to be in a code or nicknames for things that most people don't know about.
ReplyDeleteI also noticed that the workers almost seemed to be trying to communicate in a softer tone. They obviously need to be able to hear eachother but they didn't yell the orders to eachother like in fast food restaurants. I think they are very aware that people are their to relax and they do their best to accomadate that while still working efficiently.
ReplyDeleteKatie makes a good point about the specialized language that workers use--the nicknames mark the workers as insiders and creates a certain kind of expertise. Do you think there are similar kinds of insider talk in education?
ReplyDeleteI noticed when I was at Starbucks that they seemed to have a special code for talking as well. I work in retail at home and I know we have a special kind of language when talking over the intercom or in front of customers. I think that education will also have special codes. I was thinking maybe taking to other faculty regarding students who seem to be struggling, or maybe if the school is planning an event having a code so the students don't get over excited and stop focusing.
ReplyDeleteI didn't know you worked at a coffee shop, Rebekah.I liked the valuable insight you gave based on your personal experience.
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